Service Charter

1. Presentation

The aim of this public charter is to list the services provided by the Language Service at the University of the Balearic Islands in accordance with the mission, vision and values set out in point 2.

 

2. Mission, Vision and Values

Mission

As part of a public institution and within the framework of social responsibility, the Language Service embraces the challenge of continuous improvement. Our work has a particular focus on meeting user needs and expectations with regard to language through the following objectives:

  • Being responsible for the standardised used of Catalan at the University of the Balearic Islands
  • Providing support to the language consultancy and advice service at the UIB, in accordance with the Balearic Islands Statute of Regional Autonomy
  • Supporting university staff and students with the necessary training in Catalan and other languages, and taking part in the university's language training initiatives
  • Ensuring language quality in all UIB activities, providing translation and editing services for research and institutional documents, and generally handling any language issues at the university.

Vision

We are committed to fostering the generalised use of Catalan and knowledge of other languages, with a view to enhancing communication, knowledge transfer, student and lecturer exchanges, and the understanding of culture and perspectives at the UIB and universities from other countries. We aim to contribute to overall improvement and progress, and meet current and future requirements with regard to language planning challenges at the UIB. In short, we aim to be a benchmark for the services set out in section 3.

Values

The LS will take into account the following commonly accepted and shared values to ensure it fulfils its mission:

  • Alignment with the UIB’s strategic goals
  • A commitment to the Catalan language
  • Support for the languages used on an open-minded, international university campus
  • A dedication to service, with a specific user-oriented approach
  • Cross-cutting collaboration with other UIB units
  • Top-quality work
  • Networking
  • Internal and external communication
  • Placing people at the core of everything we do
  • A commitment to innovation and forward-thinking
  • Staff engagement and a sense of duty
  • Social commitment
  • Democratic values, respect and civic duty.

 

3. Service Sections and Descriptions

4. Suggestions, Queries and Complaints

Suggestions, queries and complaints about our services may be submitted as follows:

  • Face-to-face: in the Language Service Offices
  • Remotely, via the different options available on the website
  • By post, either through a simple letter or a standard queries and complaints form.
 

Latest version: March 2024